Refund & Cancellation Policy

1. Before launch — no payments are taken

AI Shop Manager is currently in development. No payment gateway is connected to this website and no payments, subscriptions or trials are being collected yet. Joining the waitlist or early-access list is free and creates no billing obligation. This policy describes how billing will work once memberships open at launch; the final version may be updated before live transactions begin, and the version in effect at the time of your purchase will apply.

2. Plans and billing cycles

At launch, memberships will be offered on the plans and prices published on our Pricing page, with two billing cycles:

• Monthly billing — the subscription is charged at the start of each monthly period and renews automatically until cancelled.
• Yearly billing — the subscription is charged once for a 12-month period and renews automatically at the end of that period until cancelled.

Prices are shown in Indian Rupees (INR). Applicable taxes and charges will always be shown clearly at checkout before you confirm any payment.

3. Cancelling a subscription

You can cancel a paid subscription at any time from your account settings once the product is live, or by contacting us at [email protected]. Cancellation:

• stops the next automatic renewal charge;
• lets you keep using the paid features until the end of the period you have already paid for;
• does not delete your account data — you may request export or deletion separately as described in the Privacy Policy.

4. Refund eligibility

Because the software is delivered digitally and available immediately upon payment, refunds will be handled as follows at launch:

• Monthly plans: a refund may be requested within 7 days of the initial charge if the platform was inaccessible or materially not as described. Renewal charges after the first month are generally non-refundable, since the service remains available for the full period paid.
• Yearly plans: a refund may be requested within 14 days of the initial yearly charge under the same conditions. After that window, the yearly fee is generally non-refundable for the period remaining, unless required otherwise by applicable Indian law.
• Renewal charges: if you are charged for a renewal and did not intend to continue, contact us promptly — where the renewal charge is recent and the service has not been meaningfully used since, we will consider a good-faith refund.

5. Situations where refunds are generally not available

• Change of mind after the stated refund window has passed;
• Partial periods of use, or features you chose not to use while the subscription was active;
• Limits or quotas consumed within a billing period (for example AI generations or WhatsApp campaigns);
• Accounts terminated for violation of our Terms & Conditions.

Nothing in this policy limits any mandatory rights you have under applicable Indian consumer-protection law.

6. Trials and Early Access

If a free trial or early-access period is offered before a plan begins billing, we will clearly state its length and what happens when it ends before you are asked to pay. Unless stated otherwise, a trial converts to a paid subscription only with your explicit confirmation, and you can cancel before conversion at no cost. Early-access participants may receive launch discounts (such as founding-member benefits); those benefits are personal to the early-access offer and their exact terms will be confirmed at launch.

7. Payment failure

If a renewal payment fails, we will attempt the charge again and notify you by email. If the payment cannot be collected after repeated attempts within the billing period, the subscription may be paused or downgraded until payment is completed. We will always email you before any service reduction takes effect.

8. Subscription termination by us

We may suspend or terminate a subscription for breach of the Terms & Conditions (including misuse, fraud or unlawful activity). Where we terminate a paid subscription for reasons other than your breach, we will refund the unused portion of the period you paid for.

9. How refunds are processed

Approved refunds are returned through the original payment method used at checkout. Once approved, processing typically takes 5–10 business days depending on your bank or payment provider. Any applicable taxes are handled as required by law.

10. Questions and refund requests

For cancellations, refunds or billing questions, contact us at [email protected] with your account email and transaction details (once payments are live). We aim to respond within 2 business days.